Return Policy
Make a return
Do you want to exchange or return your purchase? We are happy to help you!
We offer a 30-day money-back guarantee and jewelry comes with a lifetime warranty!
Exchanges or returns can be made quickly and easily by following the steps below:
1. Send us an email at contact@lonpis.com and we will send you return instructions.
2. You will receive a return form from us. Fill it out as clearly as possible and include it in your return package.
3. return your package to the carrier of your choice within the time specified in the receipt.
4. Once we have received your return at our warehouse, we will process your return. Our returns department will keep you informed via email.
COMMON QUESTIONS
- Are returns free of charge?
Returns are at your own expense, depending on which courier and country you are returning your package from. This is because the products on our website are offered by several suppliers who are known worldwide for their high-quality products. We hope you learn more about them and if you have any questions, please feel free to contact us.
- What are the return conditions?
Items must be returned to us in unused and unwashed condition, suitable for resale and with tags attached.
- How long does it take to change a product?
If you indicate that you want to exchange a product when registering your return, we will work on this immediately. This way we can ensure that your exchange is completed within a few days.
- What can I do if my replacement product is no longer available?
Ask the customer service team about your options. We will give you an update on when we expect to be able to deliver the product. If you have already made a return and the product is out of stock, we will contact you and work with you to find a solution.
- Where can I find my order number to register my return?
You can find your order number in the confirmation email you received after placing your order. If you have not received this email correctly, our customer service will be happy to help you.
- What should I do if a product is defective or damaged?
Unfortunately, it sometimes happens that a product is damaged during shipping or production. Of course, we are happy to work with you to resolve this. Send a message to contact@wenzzo.com with a picture of what you want to advertise. Our customer service team will work with you as soon as possible to find a solution.
- How long does a refund take?
We do our best to process returns as quickly as possible. Once we have received your return at our warehouse, we will process it within 10 business days. On your track and trace that you receive with your return, you can see when the package arrived at our warehouse. From then on, the 10 business days begin. Once the refund has been made, you will be notified. Please note that it can take up to 3 days for the refund to appear in your bank.